Privacy Policy

Cloudgaia and its affiliated and subsidiary companies (hereinafter, "Cloudgaia ") is a global company that provides customized solutions tailored to the unique needs of your organization. It understands the specific requirements of your industry by designing end-to-end solutions, ensuring that every step is aligned with your objectives.

1. Scope

This Privacy Policy details how we process the personal data of clients, visitors, and users of our website, as well as users of our services, acting as data controllers in accordance with applicable privacy regulations.

If we act as data processors, meaning we process data on behalf of our clients, we do so in accordance with the contractual terms established with them, and the client’s privacy policy will apply.

This Policy does not apply to employee data or information exempt under applicable regulations. In specific situations, we may provide additional notices to clarify our privacy practices.

2. Personal Data We Collect

We may collect personal data directly from you, from third parties, or automatically, depending on your interaction with our services. The data we collect includes:

Data provided directly: Contact information (first name, last name, email, phone number, country, social media, professional information, current or previous employer, technical support data, history of interactions with our services, user-generated content on Cloudgaia platforms, attendance and participation records for company-organized training sessions, communications, billing information, participation in surveys and events, participation in contests or promotions, audio/video recordings during events or visits to our facilities.
For recruitment or hiring purposes, Cloudgaia may collect additional personal data, such as address, identification number or passport, gender, marital status, dependents, social security, and emergency contact information.
Third-party data: Information obtained from public sources, service providers, social media platforms, business partners, among others.

3. How We Use Personal Data

We use the collected data for the following purposes:

Evaluating profiles for current or future job openings within our organization.
Managing the selection and hiring process for active job vacancies.
Providing and managing our services.
Communication and customer support.
Analyzing and improving our services.
Personalizing the user experience.
Compliance management and internal audits.
Marketing and advertising.
Organizing events and promotions.
Fraud detection and prevention.
Ensuring security and protecting legal rights.
Complying with legal and administrative obligations.

We may obtain your consent to collect and use certain data when required by applicable law (e.g., for marketing and advertising purposes or the use of cookies). You may withdraw your consent by contacting us through the following channel: privacy@cloudgaia.com

4. How We Share Personal Data

We may share personal data with:

Affiliated companies.
Service providers and processors.
Third-party platforms and tools.
Advertising and marketing networks.
Legal and regulatory entities.
In the event of corporate transactions (mergers, acquisitions, etc.).
When necessary to protect rights and security.

We may securely store your data using cloud storage services provided by third parties such as Google or Salesforce. You can review their respective privacy policies at the following links: Política de Privacidad de Google; Política de Privacidad de Salesforce

5. International Data Transfers

Personal data may be transferred and processed outside your jurisdiction and the European Economic Area (EEA), ensuring an adequate level of protection through Standard Contractual Clauses (SCCs) or other mechanisms approved by applicable regulations.

By providing us with your data, you consent that, under the terms of the applicable personal data protection legislation, we may transfer certain information to other affiliates and/or store your information with third-party providers located outside your jurisdiction or the EEA, including in countries that do not have a recognized adequate level of data protection. You also understand that this may involve additional privacy risks. However, your information will remain protected through data protection and security contracts.

6. Legal Bases

We process personal data based on:

Contractual compliance.
The data subject’s consent.
Legal obligations.
Legitimate interests of Cloudgaia

Each processing activity will be based on one of these legal grounds, and no data will be processed without a proper justification under applicable regulations.

7. Cookies and Similar Technologies

What are cookies?

Cookies are text files that contain small amounts of information and are downloaded to your computer or mobile device when you visit a website. They allow a website to recognize your device.

Our website does not use cookies or store user data. However, your browser may retain previously stored cookies that could influence your browsing experience. You can manage your cookie preferences through your browser settings. For more information, please refer to your browser ‘ s policies.

8. How We Protect and Safeguard Information

We implement appropriate technical and organizational security measures, such as data encryption and access controls, to protect personal data against unauthorized access. However, you understand and acknowledge that while we take necessary measures to safeguard data, no data transmission over the Internet is entirely secure.

9. How We Retain Personal Data

Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory obligations. Retention criteria are based on legal, contractual, and business needs.

Accordingly, we have established the following retention criteria:

As long as necessary to provide services.
As long as we maintain an active relationship with the data subject.
As long as necessary to comply with our contractual and legal obligations.

10. Your Rights

Data subjects may exercise the following rights:

Access: Request access to the data we process and obtain a copy of it.
Rectification: If your data is inaccurate or incomplete, you may request its correction.
Erasure: Request the deletion of your data.
Objection: Object to the processing of your data. The exercise of this right may be subject to exceptions or specific requirements depending on the applicable regulations in your region.
Restriction: Request that your data be processed only under limited circumstances, including with your consent.
Portability: Obtain a copy of your personal data and communicate or transfer it to another data controller. The exercise of this right may be subject to exceptions or specific requirements depending on the applicable regulations in your region.

For more information or to exercise your rights, you may contact us at privacy@cloudgaia.com

If you do not receive a satisfactory response, you may file a complaint with the relevant data protection authority.

11. Configure Your Privacy Preferences

You can manage your communication and advertising preferences by following the instructions provided in our communications or adjusting your browser settings.

12. Minor’s Data

Our services are not directed at minors, and we do not intentionally collect data from minors without the consent of their legal guardians.

13. External Links

Our website may contain links to third-party sites, which are governed by their own privacy policies.

14. Privacy Notice for Brazil

If we process data in Brazil, we apply the provisions of the General Data Protection Law (LGPD). Inquiries and requests can be directed to: privacy@cloudgaia.com

15. Privacy Notice for California Residents, U.S.

This notice supplements our Privacy Policy. In compliance with the California Consumer Privacy Act (CCPA), we provide additional information about your rights:

Access to your personal data: You may request a copy of the personal data collected.
Deletion of your personal data: You may request the deletion of your personal information, except where legal exceptions apply.
Objection to the use of your data: You may object to us sharing your data with third parties for advertising or monetization purposes.
Non-discrimination: You will not be discriminated against for exercising any of the rights granted by the CCPA.

To exercise your rights or obtain more information, you may contact us at privacy@cloudgaia.com.

16. Data Protection Impact Assessment and Risk Management

We conduct Data Protection Impact Assessments (DPIA) when data processing may pose high risks to the rights and freedoms of data subjects.

17. Record of Processing Activities

We maintain an up-to-date record of all personal data processing activities.

18. How We Handle Sensitive Data

If, in the course of our activities, we need to process sensitive data, we will do so only in cases permitted by applicable regulations and with the explicit consent of the data subject, unless another legal basis justifies it. Additionally, we implement enhanced technical and organizational security measures to ensure confidentiality, integrity, and restricted access in compliance with applicable regulations.

19. How We Update This Policy

We may modify this Privacy Policy when necessary. Significant changes will be notified through our website.

20. Contact

For any inquiries regarding this Policy or the processing of your personal data, you may contact us at:
Email: privacy@cloudgaia.com