Check out our latest updates
Stay up-to-date with the latest insights, trends, and best practices from the Salesforce ecosystem. Our blog features reflections, perspectives, and advice from our team of experts, helping you stay one step ahead in your business.
Latest -
- AI, Expert insights
Digital Experience with Agentforce Customer Service: Intelligent 24×7 Support Across FAQ, Orders, and Case Assistance
Agentforce delivers 24x7 customer service across FAQ, orders, and case assistance, combining automation, governance, and human escalation when it matters.
- AI, Expert insights
Agentforce delivers 24x7 customer service across FAQ, orders, and case assistance, combining automation, governance, and human escalation when it matters.
- Expert insights
TDX 2026 Salesforce signaled a structural shift in the platform. Florencia Cattelani unpacks what it means for architects, partners and delivery teams.
- AI, Expert insights
Everything announced at TDX 2026 — and why it fundamentally changes how companies build on Salesforce. The biggest platform launch in Salesforce's 27-year history, analyzed by a specialist who was there at TDX 2026.
- Consumer Goods, Expert insights
Explore why AI-orchestrated Retail Execution requires more than automation. Samantha Mitchell explains how to reduce fragmentation, turn Customer 360 into a decision layer, and redesign execution to improve productivity, protect margin, and drive measurable commercial outcomes.
- AI, Expert insights
The modern contact center is no longer just a support function. With Agentforce Contact Center, AI and human agents co-create seamless, personalized customer experiences on a single, unified Salesforce platform.
- Consumer Goods
Phantom inventory exposes a critical Retail Execution blind spot. Learn how AI-driven, shelf-level execution helps Consumer Goods brands protect revenue, promotions, and retailer trust during peak demand.
