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CloudGaia is a 100% Salesforce Consulting Partner with a clear customer focus.

We provide Professional Services on Salesforce CORE Clouds - Sales, Service and Communities - supported by practices such as Platform Development, Release Management, Frontend Development, UX and Consulting. We also specialize in Marketing Cloud; Commerce Cloud; and Integrations through our partnership with Mulesoft to provide our customers with a comprehensive Salesforce Customer 360 approach. Our goal is customer success.

We work with PMO areas within the projects and also carry out the resources allocation for all operations, and with Client Engagement, strengthening lasting relationships. CloudGaia evolves with your business & corporate development teams and allows you to optimize management and have continued growth.

CloudGaia's Agile POD is much more than Staff Augmentation, it is based on an interdisciplinary team of Salesforce professional expert, focused on delivering reliable solutions, adding value to the client's project.

Definition

Agile POD is a solution to succeed in sustainable, scalable and successful digital innovations, optimizing processes to improve efficiency in Salesforce Clouds.


Salesforce prefers Agile family methodologies because much of our work is based on innovation and iterative, always aiming for the best solution for our clients' business.


Work team

Cloud Executives & Practice Leads, are a team of specialists who provide support and good practices to Agile POD, with a great experience in complex implementation projects, applying the best Salesforce practices.


The Agile POD team will function as an extension of your Team and will work together to implement the Salesforce requirements.

It is a service for companies with great development in Salesforce, who need a strategic, comprehensive vision of all their implementations throughout different business units, countries, etc. We achieve surprising results in the best use of the tool.

Goals

Empower your team in the best use of Salesforce.


Unify methodologies in the different teams and work disciplines.


Eliminate inefficiencies.


Establish good practices, improve communication and detect detours to inform the Program Manager.


Create a single, well-defined team responsible for making decisions when it comes to Salesforce.


"Lead / Facilitate but not own"; Each workstream retains its autonomy but is responsible for the implementation of the practices established by the Salesforce COE.

It is a "strategic partner" service that allows adding value in qualified resources to a client project. The selected team merges with the client's team and work as one single team.

ADVANTAGES

Internal teams learn a lot from staff augmentation teams and their experience in similar digital implementation projects.


Projects gain scalability, efficiency, speed and flexibility and can be launched faster and with better results.


They have adequate talents for the project, focused on a specific objective, this increases the chances of its success.


The staff augmentation model is an effective way to close any existing skills gap within the organization at controlled costs.

Incident management service and customer inquiries

We provide a single focal-point contact, that is responsible for managing customer requirements.

There is a group of experts made up of administrators, consultants and developers who support the focal point and provide solutions to requests.

Everything is supervised by our Cloud Area and Practice Lead in order to ensure quality.

Health check
Health check In the case of a solution not implemented by CloudGaia or if more than one partner participated during the implementation, an evaluation of the implementation is carried out in order to offer the appropriate level of service. Extra cost.

Roadmap
Once the implementation status is known, the objective of the support team service levels and scope are established, and the number of ticket packages required is also defined.

Support and Improvements
Incident management and customer inquiries. Minor improvements to existing functional and technical configurations (effort less than 8 hours).

TBI methodology

The TBI methodology seeks to support and provide the tools for the execution of the project life cycle. It can be adjusted to all projects according to each particular situation.

This methodology offers the possibility of executing projects using agile or waterfall-type schemes for the construction of the solution. This version is oriented to the execution of the waterfall project.

The improvements to the methodology come from the execution and the experience gained by iterating on different projects. All comments, contributions, criticisms and experiences help to improve our methodology.