Are you already mapping out your Dreamforce 2026 agenda? Dreamforce 2026 brings more than 1,200 sessions organized around one theme: becoming an Agentic Enterprise. For ten years now, Cloudgaia has taken part in, and every year we come back to the same lesson: the sessions worth your time are rarely the ones you stumble into. They’re the ones you plan for. Here are the sessions we consider a must for your agenda this year.
Commerce B2B / B2C
On Wednesday, September 16, Cloudgaia joins CONA Services and Sonos for “Simplifying Complex B2B Buying: Insights from CONA Services and Sonos,” a conversation about how organizations can make B2B buying easier, more connected, and more scalable. CONA Services is the IT organization behind myCoke, one of the largest implementations of Salesforce B2B Commerce on Lightning, built together with Cloudgaia to support 11 of the largest Coca-Cola bottlers in North America. Ten years into our partnership with Salesforce, this session is a good example of what that work looks like in practice: real business impact, not just a platform migration.
Simplifying Complex B2B Buying: Insights from CONA and Sonos
CONA Services and Sonos share how they built B2B Commerce for bottlers and dealers at scale with Agentforce, covering integration, adoption, and ROI. Cloudgaia is proud to support this session as CONA’s implementation partner.
Wednesday, Sep 16 · 12:00 PM – 1:00 PM PDT · Moscone West, L2, Room 2011
Commerce Keynote: Sell More, Operate Leaner, Grow Anywhere
Every major Agentforce Commerce announcement in one keynote, with live agent demos and examples of brands winning in the agentic era.
Wednesday, Sep 16 · 1:20 PM – 2:10 PM PDT · Moscone West, L2, Keynote – Room 2020
What’s Next for B2B Commerce: Roadmap and Innovation
A first look at what’s coming for B2B Commerce, from agentic buying to headless scale, built to simplify complex commerce and support growth.
Thursday, Sep 17 · 10:00 AM – 11:00 AM PDT · Contemporary Jewish Museum, Ground, Roundtable
B2C Commerce Roadmap: AI-First Innovation to Drive Growth
The latest B2C Commerce roadmap, covering agentic commerce, AI-native search, and agentic merchandising built to boost conversion and reduce cost.
Wednesday, Sep 16 · 2:30 PM – 3:10 PM PDT · Moscone West, L3, Room 3018
Agentic AI
Beyond Agentforce itself, these sessions dig into the practical mechanics of building, securing, and scaling agents across every surface of the business.
Why Anthropic Chose Spiff for Real-Time Comp Transparency
Discover how Anthropic uses incentive comp to fuel growth and motivate reps. Explore Spiff’s AI capabilities, headless use cases, and future roadmap.
Tuesday, Sep 15 | 2:00 PM – 2:40 PM PDT | Moscone West, L2, Room 2024
Thursday, Sep 17 | 12:30 PM – 1:10 PM PDT | Moscone South, LL, Content Pavilion, Stage 2
Agentforce Voice: Lessons From Real-World Deployments
CX and IT leaders share decisions, tradeoffs, and lessons learned from deploying Agentforce Voice, from picking use cases to scaling governance across the enterprise.
Tuesday, Sep 15 · 2:30 PM – 3:30 PM PDT · InterCon, L3, Grand Ballroom A, Roundtable 2
Consumer Goods
Sessions focused on connecting trade, retail execution, and commerce into one commercial foundation for CG brands.
Consumer Goods Keynote: Discover the Unified Commercial Hub
A look at how leading consumer goods brands use agentic AI and unified data to turn reactive silos into agility, growth, and scale.
Wednesday, Sep 16 · 9:00 AM – 9:50 AM PDT · Moscone West, L2, Keynote – Room 2020
Build an Agentic B2B Marketing and Sales Playbook
A hands-on workshop to build a shared “lead to loyalty” blueprint and explore agentic use cases that automate work and personalize experiences. Bring your own laptop.
Tuesday, Sep 15 · 12:30 PM – 1:30 PM PDT · Moscone West, L2, Room 2006
Headless
Sessions on Headless 360, the architecture behind agents and apps that work across any surface, plus the security keynote that ties trust back to the whole platform.
Get Started with Agentforce Voice
A hands-on walkthrough of setting up a voice agent that understands spoken requests, responds with Salesforce context, and triggers workflows within defined guardrails.
Wednesday, Sep 16 · 10:00 AM – 10:40 AM PDT · Moscone West, L3, Room 3024
How Salesforce Builds Agents and Apps with Headless 360
A behind-the-scenes look at how Salesforce builds React apps with Multi-Framework and uses sandboxes to safely test compliant AI agents in Slack.
Tuesday, Sep 15 · 3:30 PM – 3:50 PM PDT · Moscone North, LL, Campground, Theater 3
Wednesday, Sep 16 · 4:30 PM – 4:50 PM PDT · Moscone West, L2, Learning Lab Theater B
With more than 1,200 sessions built around the Agentic Enterprise, picking the right agenda is only the first step. Turning what you learn into a working roadmap for your own Salesforce org is where the real work begins, and that is the conversation we at Cloudgaia have every day with our clients.
