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- AI, Expert insights
Salesforce Connections 2026 and the Age of Marketing Makers
Everything from the Connections 2026 Main Keynote on Agentforce Marketing, the Age of Marketing Makers, Agentforce Coworker, Slackbot, Marketing Goals Agent, Content Agent, Qualified, Piper, Hunter and the Contentful acquisition.
- AI, Expert insights
Everything from the Connections 2026 Main Keynote on Agentforce Marketing, the Age of Marketing Makers, Agentforce Coworker, Slackbot, Marketing Goals Agent, Content Agent, Qualified, Piper, Hunter and the Contentful acquisition.
- AI, Expert insights
Agentforce delivers 24x7 customer service across FAQ, orders, and case assistance, combining automation, governance, and human escalation when it matters.
- AI, Expert insights
Everything announced at TDX 2026 — and why it fundamentally changes how companies build on Salesforce. The biggest platform launch in Salesforce's 27-year history, analyzed by a specialist who was there at TDX 2026.
- AI, Expert insights
The modern contact center is no longer just a support function. With Agentforce Contact Center, AI and human agents co-create seamless, personalized customer experiences on a single, unified Salesforce platform.
- AI, Expert insights
The technology partner role is shifting from system integrator to business architect. AI drives efficiency, but only strategic transformation—focused on processes and people—delivers real business impact.
- AI, Expert insights
Agentforce for Service transforms customer operations with AI-driven automation, multilingual support, and intelligent case management — creating faster, smarter, and more human experiences.
